Customer service

Delivery & Shipment


Your order will be shipped on average next working days after receipt of your payment unless otherwise reported.

Delivery takes place via different choice of couriers. This takes about 1 to 3 working days within Benelux. Deliveries within Europe ( no deliveries to islands) take about 3 to 9 working days.

We are not liable for any damage, loss or other problems during shipment. We are doing our utmost to prevent these possible problems.



Shipping Costs


Free shipping within the Benelux for orders starting from total purchase amount of €189



Return & Exchange


Please read our policy under articles 10 & 11 in our general conditions .





Q: Can I ask for an invoice from GOURMETWEBSHOP?
Are you self-employed and do you have a VAT number? Then you can, if you want, ask for an invoice.
Ask for your invoice when you pay at the checkout in the shop or when you pay you online reservation on our webshop.

You will automatically receive the invoice to your email address. If not please email us .


Q: How do I know if my order has been successful?
As soon as you have forwarded your order, you will receive a confirmation email containing a detailed overview of your order.

In that mail you will also find information about:
* The payment: the total amount of all items together, the shipping costs if any and the total amount of these 2 together.

* The payment method: the way you chose to pay and our account number IBAN: BE70 7360 5742 9825 in the name of Market Scouting Com V , BIC: KREDBEBB.
* Your contact details
* Shipping method: shop pickup, address of delivery,


Q: I have a specific question about an article.
Do you have a question about an article? We will be happy to answer your question!
* Via mail